- South Africa
- Eye Colour
Highlights of work experience: Profile of David Graham
David Graham is a highly acclaimed speaker who brings vast local experience in both presentation skills and managerial know-how to his lively deliveries. His years in a corporate environment enable uncanny insight into what works and what evokes not only response, but positive action from his audiences. His ability to appeal to individuals across all walks of life will ensure an address which will be remembered for its positive, meaningful and entertaining content.
His core addresses and workshops on Motivation, Customer Service, Teamwork, Managing Change, Communication for Business Success and Modern Sales Skills are all practical, designed and delivered with know-how, flair and impact. Immediate audience feedback is extremely positive and David successfully influences people to introduce lasting, meaningful changes into their lives.
David will add value to your seminars, workshops, conferences, staff meetings, corporate events, product launches, award and diploma ceremonies.
These presentations are designed to inspire action on both an individual and a team level. David will encourage individuals to take responsibility for their own situations, how to picture success and how to look for the good in people. By keeping the positives big and negatives small, audiences gain insight to use what they've got to keep enthusiasm on the boil.
Customer Service is a diverse topic covered in-depth by this acclaimed PACKAGE presentation.
Personalisation - creating the right climate and mood for business
Action - fulfilling promises made to the customer
Consistency - setting behavioural standards in the work place
Knowledge - it's not only what you know but also who you know
Accuracy - making sure you're doubly sure
Gratitude - being specific when expressing gratitude
Effort - by throwing your heart into what you do the rewards will follow.
Teamwork is a topic well-known to David. His ability to get the best out of people, to facilitate the setting of behavioural standards and to illustrate the benefits of mutual respect, are all skills imparted to encourage individuals to become team players.
The only constant is change. For members of an organisation to survive they must learn to deal with, and manage change. This thought provoking presentation covers such key areas as "letting go of the past" and "changing for the better", whilst also addressing with insight how individuals can keep negative thoughts away from their emotional support system.
Communication is vital for business success. This topic is beneficial for every organisation, it brings innovative scenarios into play in order to appeal to all cultures and ethnic groups. Entertaining and educational, some of the areas covered include: How to listen; How to create the spirit of mutual understanding; How to let your actions do the talking; How to think and talk in pictures.
Selling skills for the Modern Sales Effort. David looks at creating the illusive 'X' factor for optimum sales success and with this, the practicalities of handling objections and rejections. Also covered are some tips on closing a sale and keeping a customer for life!
POPULAR PRESENTATION TITLES
'LEAVE THE PITY PARTY AND GRAB A PIECE OF THE PIE'
Motivation and Change
'HOW TO CASH IN ON LEADS'
Managing, Directing and Supporting The Lead Generation Process
'THE POSITIVE SERVICE PACKAGE'
Customer Service, Customer Retention and Motivation
Change, Stress Management, Time Management and Sales Motivation
'GET YOUR PhD'
Challenges delegates to live and work with Principles, Humour and Discipline
'FOLLOW THOSE STARS'
Teamwork, Communication and Motivation
'OUTRAGEOUS SERVICE LEADS TO OUTRAGEOUS SALES'
Sales Skills, Customer Retention and Motivation
‘THE MCC CONNECTION’
Connecting with myself, my colleague and my customer
David facilitates workshops for up to 2 days subject to the client's requirements
Essential Skills for Front Line and Call Centre Staff
Take The Lead with the PhD